Privacy Policy

Last updated: May 26, 2025

1. Introduction

Ashen Nexus ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our platform.

2. Information We Collect

• Account Data: Username, email address, and encrypted password when you register.
• Profile Data: Optional data such as profile picture, Discord ID, time zone, and preferences.
• Subscription Data: Transaction history, billing status, and Stripe identifiers (we do not store full payment card data).
• Usage Data: Actions performed on the site (e.g., guild management, event creation, map usage).
• Technical Data: IP address, browser type, and access times for diagnostics and security.

3. How We Use Your Information

We use your data to:

• Provide and improve the functionality of Ashen Nexus.
• Personalize your experience based on your settings.
• Manage subscriptions and payments via Stripe.
• Send email confirmations, password resets, and service updates.
• Prevent fraud, abuse, and unauthorized access.

4. Third-Party Services

We use trusted third-party services to process parts of our platform:

• Stripe – for secure subscription payments.
• Discord OAuth – for optional account linking and badge display.
• Email Service Provider – for account verification and notifications.

These services may have access to limited user data solely for the purpose of providing their functionality.

5. Cookies

We may use cookies or local storage to remember session data and enhance usability. You can disable cookies in your browser settings, though this may impact your experience.

6. Data Protection & Security

We implement strong technical and organizational safeguards to protect your information, including encryption, access controls, and monitoring. However, no system is entirely immune to risks.

7. Data Retention

We retain your data for as long as your account is active or as required to fulfill legal and operational obligations. You may request deletion of your account and data by contacting us.

8. Your Rights

You may:

• Access and update your account information.
• Request deletion of your data.
• Withdraw consent for communications.

9. Children's Privacy

We do not knowingly collect information from individuals under the age of 13. If you believe a child has provided us with personal data, please contact us to have it removed.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, and significant updates may be communicated via email.

11. Contact

If you have any questions or concerns about this Privacy Policy, please email us at ashennexus@gmail.com.